Operations Improvement Efficiency will continue to be a major focus of energy utility management. However, cost cutting alone should give way to managing assets for long term value. Increasingly, gains will come from creative applications of new technology, adopting new processes and collaborative arrangements with vendors and customers. We work closely with management on operations analysis and decision support by: Framing the operational issue and options in the right context Thorough research and analysis of options, with an emphasis on asset and risk management Structured but flexible problem solving techniques that fit client style and culture Implementation support including training and management education